Shipping policy
Last updated: 4 August 2026
This Shipping Policy explains how MAFIAGAINZ processes and delivers orders.
Order Processing
Orders are normally processed within 1–3 business days.
Business days exclude weekends and Gibraltar public holidays.
Processing may take longer during:
- Product launches
- Restocks
- Sales and promotions
- Public holidays
- Periods of unusually high demand
You will receive an email when your order has been placed and another notification when it has been dispatched.
Shipping Destinations
We currently deliver to:
- United States
- United Kingdom
- Australia
- Spain
- France
- Germany
- Italy
- Portugal
- Netherlands
- Canada
Available shipping methods and prices will be shown during checkout.
Estimated Delivery Times
Delivery estimates begin after the order has been dispatched.
- United States: 8–14 business days
- United Kingdom: 12–21 business days
- Australia: 12–22 business days
- Spain: 12–21 business days
- France: 12–21 business days
- Germany: 12–21 business days
- Italy: 12–21 business days
- Portugal: 12–21 business days
- Netherlands: 12–21 business days
- Canada: 12–21 business days
These are estimates and not guaranteed arrival dates.
Shipping Charges
Shipping charges are calculated and displayed at checkout.
Free shipping may apply where:
- The order exceeds £70
- A valid promotional code is used
- A promotion expressly includes free delivery
Tracking
Where tracking is available, a tracking link or number will be emailed after dispatch.
Tracking information may take up to 48 hours to update.
Customs and Import Charges
Orders delivered outside Gibraltar may be subject to:
- Customs duties
- Import taxes
- Local taxes
- Courier handling charges
Unless checkout expressly states otherwise, these charges are the customer’s responsibility.
We do not control customs decisions or the amount charged.
Incorrect Addresses
Customers are responsible for providing an accurate and complete delivery address.
Contact info.mafiagainz@gmail.com immediately if an address is incorrect.
We cannot guarantee an address can be changed once processing or dispatch has begun.
Where a parcel is returned because of an incorrect or incomplete address, the customer may need to pay reasonable reshipping costs.
Unclaimed or Refused Parcels
Customers are responsible for:
- Following delivery instructions
- Responding to courier notifications
- Collecting parcels from collection points when required
Where an order is returned because it was refused or not collected, reasonable return or reshipping costs may be deducted where legally permitted.
Delayed Orders
Delays may occur because of:
- Customs checks
- Weather
- Courier disruption
- Strikes
- Public holidays
- High seasonal demand
- Incomplete delivery details
Contact us if your order has not arrived within <u>7 business days after the final estimated delivery date</u>.
Lost Parcels
A parcel will normally only be considered lost after the courier has completed its investigation or declared the parcel lost.
Where a parcel is confirmed as lost, we will provide an appropriate replacement or refund.
Damaged Parcels
Contact us within 7 days if your order arrives damaged.
Include:
- Your order number
- Photographs of the parcel
- Photographs of the damaged product
- A description of the issue
Please retain the original packaging until the claim has been reviewed.
Split Shipments
Orders containing several products may occasionally arrive separately.
You will not be charged additional shipping simply because we divide an order into multiple parcels.
Pre-Orders
Pre-order products will be dispatched around the estimated date stated on the product page.
Pre-order dates are estimates and may change.
Where an order contains both available and pre-order products, the entire order may be held until all products are ready unless stated otherwise.
Contact
For delivery enquiries, contact:
Email: info.mafiagainz@gmail.com
Support hours: MONDAY–FRIDAY, 9:00 AM–5:00 PM GMT +2